Warranty And Returns

Warranty on All Cover Styles

Our Lifetime Warranty protects your cover from:

• Broken aluminum parts, hinges, or locks
• Cracks or splits in the Polycarbonate cover
• Broken clips that attach the cover to the well

Our Warranty does not protect you against damage caused by alteration, improper installation, improper maintenance, abuse, misuse, or intentional damage.

• Lifetime Warranty: Sloped, Flat, Bubble covers
• 7 Year Warranty: Atrium Dome Covers and Super Slant Covers

If you have any questions regarding our Warranty or would like to start a claim, please call 1-888-650-9355.

Warranty on Metal Grates

Our Warranty protects your cover from:

• Broken aluminum parts, hinges, or locks
• Broken clips that attach the cover to the well

Our Warranty does not protect you against damage caused by alteration, improper installation, improper maintenance, abuse, misuse, or intentional damage.

• 7 Year Warranty: Steel Grates, Aluminum Grates

IMPORTANT: Grate Powder Coating Warranty

Please note that typical powder coat paint on grates will hold up for 1-7 years. Environmental conditions, foot traffic, and possible impurities in the metal are beyond our control. These conditions affect this timeline, so there is no warranty on the powder coat paint.

If you have any questions regarding our Warranty or would like to start a claim, please call 1-888-650-9355.

Return Policy for Window Well Experts Inc.

Due to the custom nature of our window wells and covers, being “made to order” requires advance confirmation of window well sizing, pictures, and engineering to make products that only fit your application. All covers and products on WindowWellExperts.com are non-refundable.

Almost none of our Products are Stock Products, and almost All are made to order. There are no returns on products unless the product arrives with significant defects or does not fit due to incorrect manufacturing to size, in which case we will work with you to correct the problem. Customer-provided measurements that are incorrect do not constitute a free correction.

We will always try to work with you to provide solutions. Sometimes these solutions might require you to pay the return shipping charges so we can correct or re-machine the products you purchased if possible. If you have questions about our return policy, please call 1-888-650-9355.

Cancellation Policy for Window Well Experts Inc.

Please be aware 90% of the Window Well Covers, Wells, Windows, Ladders, etc., that we manufacture are NON-STOCK items, are MADE TO ORDER, and/or CUSTOM MADE. In turn, these are our cancellation policies:

1. If your custom product has already been manufacture – NO CANCELLATION ALLOWED
2. If your custom product has completed the design phase in engineering and you decide to cancel, since 25% of the cost is processing data and engineering there is a 25% cancellation fee, you will be refunded 75% of the sum you have paid.
3. If you decide to cancel before any processing of size reverification, processing of data, or engineering has been done you will receive full credit.